Descripción de la empresa

Esperanza está situado en la comunidad residencial privada de Punta Ballena, cerca de Cabo San Lucas. El complejo de cinco estrellas cuenta con 59 habitaciones tipo casita y 96 amplias villas de uno a cuatro dormitorios con vistas al mar y a los jardines que ofrecen a los huéspedes una experiencia de lujo descalzo impregnada del espíritu de Baja California. Además, el complejo cuenta con seis restaurantes, entre ellos el emblemático Cocina del Mar, frente al mar, con íntimas terrazas al aire libre sobre la orilla del mar, The Spa at Esperanza, cuatro impresionantes piscinas, pistas de tenis, acceso a campos de golf de primera categoría, un club infantil, un programa de servicio completo para mascotas y un menú Auberge Adventures de experiencias terrestres y marinas exclusivas de Cabo.

Descripción del empleo

The Rooms Division Luxury Standards Specialist is responsible for elevating the guest experience by designing and delivering creative, on-the-floor training programs across Housekeeping, Front Office, Concierge, and Reservations.



This hands-on leader brings the Auberge service philosophy to life by coaching teams on Authentic Connections, Removing Obstacles, and Creating the Unexpected, while aligning with guests Five-Star expectations in service and current luxury hospitality trends. Working closely with departmental leaders and the Quality Manager, the Trainer identifies service gaps, leads personalized training sessions, and builds a culture of excellence through storytelling, emotional intelligence, and operational knowledge.

Key Responsibilities

Service Training

Design and facilitate tailored training focused on AU service standards and values, luxury guest engagement, luxury guest expectations, and brand storytelling.
Conduct live, floor-based coaching sessions during high-impact moments (check-in/out, turndown, guest arrivals, etc.).
Provide hands-on guidance in guest room inspections, arrival/departure experience,communicat

📌 Luxury Standards Specialist – Rooms Division (Cabo San Lucas)
🏢 Esperanza, Auberge Collection
📍 Cabo San Lucas