Who we are:

Motive empowers the people who run physical operations with tools to make their
work safer, more productive, and more profitable. For the first time ever,
safety, operations and finance teams can manage their drivers, vehicles,
equipment, and fleet related spend in a single system. Combined with industry
leading AI, the Motive platform gives you complete visibility and control, and
significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small
businesses – across a wide range of industries, including transportation and
logistics, construction, energy, field service, manufacturing, agriculture, food
and beverage, retail, and the public sector.

Visit gomotive.com [http://gomotive.com] to learn more.

ABOUT THE ROLE:

As a Customer Success Manager - Mexico, you will report to the Director,
Customer Success, and be the face of Motive to our customers within Mexico. The
CSM ensures that the customer realizes value from our solutions, helping




customer leadership drive adoption and providing guidance in best practices
around the use of our solutions. The CSM will take accountability in helping
customers and internal cross functional teams find solutions to any issues that
arise during the complete lifecycle of the customer using our solutions.

WHAT YOU'LL DO:

* Own a book of business with existing customers for expansion and renewals
* Ensure consistent retention of revenue and renewal of all accounts
* Own adoption, training, and development of best practices
* Maintain high levels of customer satisfaction and nurture client health
* Identify paths for the customer to realize value from the entire Motive
platform
* Help customers navigate our internal processes, including support tickets.
* Help customers to escalate support issues correctly if needed
* Handle a large volume of email, chat, and phone conversations
* Work with the sales team and Implementation Consu

📌 Customer Success Manager, Enterprise (Ciudad de México)
🏢 Motive
📍 Ciudad de México