TrueCare Marketing is looking for strong communicators who know how to connect with people, guide conversations, and confidently ask for the next step.
As an Intake Specialist, you will speak with individuals who have recently been involved in car accidents. Your role is to build trust quickly, ask the right questions, determine whether they meet our qualification criteria, and help qualified individuals complete the signing process with one of our partnered law firms.
This position blends empathy with sales skill. You must be comfortable leading conversations, handling objections, asking for commitment, and moving forward confidently after hearing “no.”
Responsibilities
Handle inbound calls, warm transfers, and outbound follow-ups with potential claimants
Lead structured conversations to qualify potential cases and uncover important details
Build trust with callers who may be stressed, frustrated, injured, or uncertain
Explain the next steps clearly and guide qualified individuals through the signing process
Confidently ask for commitment and move conversations toward a decision
Handle questions and objections naturally without sounding scripted
Re-engage warm leads who have not yet completed the signing process
Accurately document caller information and case details while maintaining conversation flow
Follow all scripts, qualification criteria, and compliance requirements
Participate in coaching, call reviews, training, and performance feedback
Maintain organized and timely follow-up activity
Qualifications
Strong verbal communication and people skills
Confident and comfortable leading phone conversations
Able to balance empathy with assertiveness
Comfortable asking direct questions and requesting commitment
Able to handle rejection without becoming discouraged
Naturally curious and able to ask thoughtful follow-up questions
Coachable, dependable, and open to feedback
Able to stay organized while managing multiple conver