At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.
Senior Business Analyst at BairesDev
In this role, you'll bridge the gap between technical operations and business stakeholders, ensuring smooth enterprise onboarding and customer success. Working at the intersection of technical troubleshooting and customer operations, you'll gather requirements, triage issues, and coordinate across teams to deliver solutions that meet customer needs. This is your opportunity to combine technical acumen with strong communication skills,
building processes and playbooks that scale while serving as the trusted advisor for enterprise clients navigating complex implementations.
What You'll Do
Lead enterprise onboarding and workflow support initiatives.
Gather customer-facing requirements and triage technical issues.
Coordinate technical troubleshooting across teams and stakeholders.
Manage ticket escalation workflows and ensure timely resolution.
Create process maps and onboarding playbooks for enterprise clients.
Communicate effectively with stakeholders, translating technical concepts for diverse audiences.
What We Are Looking For
5+ years of experience in business analysis or customer operations.
Strong background in technical business analysis and customer operations.
Experience with enterprise onboarding and workflow support.
Proven ability in customer-facing requirements gathering and issue triage.
Experience with technical troubleshooting coordination.
Background in
📌 Senior Business Analyst (México)
🏢 BairesDev
📍 México
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