- Execute routine maintenance, validation, and support tasks for Epic healthcare applications under supervision
- Assist with test execution, ticket updates, documentation, and basic application troubleshooting
- Support scheduled upgrades, onboarding activities, and security or access-related requests within provider or payer workflows
- Participate in department build support or payer-platform support activities as assigned
- Document work clearly in Jira, knowledge articles, test evidence, and support records
- Incorporate coaching from experienced professionals into daily tasks and participate in structured onboarding

Requirements
- Entry-level role for candidates with at least 0-2 years of relevant experience, including exposure to application support or healthcare technology
- Basic proficiency with Jira or similar ticketing and documentation tools
- Familiarity with healthcare application support or enterprise technology environments
- Understanding of software testing principles and validation processes
- Exposure to Epic terminology, workflows,



or healthcare IT concepts
- Ability to follow structured procedures and document technical work accurately
- Experience with Epic modules such as Ambulatory, Healthy Planet, MyChart, Cadence, or Prelude preferred
- Exposure to payer-platform workflows including claims, enrollment, or care management preferred
- Familiarity with security, privacy, or compliance requirements in healthcare technology preferred
- Basic knowledge of SQL or data querying for support and validation tasks preferred
- Experience with software testing or systems analysis in healthcare settings preferred
- Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field desired
- Interest in pursuing Epic certification or training based on performance and eligibility
- Completion of healthcare orientation or Epic terminology education preferred
- Comfortable working U.S. business hours
- Committed to lo

📌 Senior Engineer (Guadalajara)
🏢 Jobtailor
📍 Guadalajara