The Collector is responsible for managing early to mid-stage delinquency across a portfolio of commercial equipment leases and loans. Operating within Concord Servicing's results-driven, client-focused environment, this role uses consultative collection techniques, strong financial acumen, and disciplined account management to minimize roll rates, protect portfolio performance, and deliver a professional experience for a diverse commercial client base. Success in this role is measured by KPI attainment, cure rates, and the quality of account documentation.
Minimum 2–3 years of commercial collections experience; commercial equipment leasing or commercial lending strongly preferred.
- Working knowledge of the FDCPA and general collections compliance standards.
- Proficiency with Microsoft Office Suite (Outlook, Excel, Word) and the ability to navigate multiple systems simultaneously.
- Demonstrated negotiation and problem-solving skills with a track record of meeting performance targets.
- Strong verbal and written communication skills; professional and composed demeanor under pressure.
- Ability to manage a high-volume queue with accuracy and urgency in a deadline-driven environmen
Duties and Responsibilities:
Portfolio & Delinquency Management
- Manage an assigned work list of commercial accounts in early to mid-stage delinquency across equipment lease and loan portfolios for multiple clients.
- Execute daily outbound contact strategies via phone, email, and digital channels to negotiate payment resolutions and bring accounts to current status.
- Establish, document, and track Promises to Pay (PTPs); conduct timely follow-up on broken arrangements and elevate recurring non-responders.
- Identify accounts in mid-stage delinquency with elevated risk indicators and prioritize contact intensity to prevent further delinquency progression.
- Process ACH and payment arrangements within delegated authority and ensure accurate posting and reconciliation.
Client Relations
📌 Collections Representative (Ciudad de México)
🏢 Concord Servicing
📍 Ciudad de México
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