Job Description Summary
We are seeking an energetic, results-driven Warranty Engineer to support new unit warranty execution within the Americas Services Organization. In this role, you will manage customer warranty claims for designated sites, coordinate technical and financial reviews, drive execution of remedial work, and support closure of punch list items in alignment with contractual commitments and the Integral Warranty Governance Framework. You will work closely with Project Management, Engineering, Quality, Finance, Commercial, and Field Services teams to improve customer satisfaction, reduce warranty cost exposure, and strengthen operational performance on the field.

Job Description
Roles and Responsibilities

Customer Interface & Claim Management
- Serve as primary customer interface concerning warranty claims. maintaining consistent communication regarding claim status, resolution timelines, and expected outcomes
- Manage warranty claim lifecycle for covered equipment; including Gas & Steam Turbine, Generator, MSD, HRSG & Plant BOP
- Liaise between customer,



Functions and Business Lines to expeditiously drive claim resolution

Governance and Execution
- Site-specific implementation of Global Warranty Governance Framework in close coordination with Pole Warranty Leader and HDNU Warranty Organization; including standard work adherence, handover readiness, escalation, resource & cost management and associated metrics
- Conduct thorough initial investigations to validate the technical and contractual validity of warranty claims in coordination with Contract Performance Manager (CPM)
- Assess repair-versus-replacement decisions, weighing technical feasibility, cost, schedule impact, and contractual obligations to minimize exposure
- Review and interpret technical documentation including design specifications, installation records, operational data, and maintenance logs to support claim disposition
- Secure alignment with Legal, Contract Management and Global W

📌 Warranty Engineer (Ciudad de México)
🏢 GE Vernova
📍 Ciudad de México