Description
The Surety Claims Manager is responsible for the effective management, investigation, evaluation, negotiation, and resolution of surety bond claims across Mexico. This role ensures claims are handled in accordance with contractual obligations, applicable regulations, and company guidelines while protecting the organization's financial interests and maintaining strong relationships with clients, brokers, principals, obligees, legal advisors, and internal stakeholders.
Beyond claims management, the role serves as a key enabler of Surety business growth by supporting client retention, strengthening WTW's value proposition, and enhancing carrier relationships. Through proactive guidance during bond execution, claims prevention strategies, and effective claims resolution, the role contributes directly to client satisfaction, renewal outcomes, and new business opportunities. The position also provides strategic support during RFP processes by demonstrating WTW's claims expertise and advocacy capabilities,



while leveraging claims performance to strengthen negotiations with preferred surety carriers.
The Role
- Lead the management, investigation, evaluation, negotiation, and resolution of surety bond claims across Mexico, ensuring claims are handled in line with contractual obligations, applicable regulations, and WTW guidelines.
- Act as the technical lead for Surety Claims in Mexico, providing expert guidance to clients, brokers, principals, obligees, legal advisors, carriers, and internal stakeholders.
- Protect client and organizational interests by assessing liability, coverage, exposure, recovery potential, and resolution strategies for complex, high-value, or litigated claims.
- Support client retention and business growth by delivering proactive claims advocacy, minimizing claim-related disruption, and strengthening WTW’s Surety value proposition.
- Contribute to RFPs, prospect meetings, and client presentations by demonstrating WTW’s claims expertise, m

📌 Surety Claims Leader Mexico (Ciudad de México)
🏢 WTW
📍 Ciudad de México