**Proudly, we share our accolades**:
- Top 25 Work Tech Vendor ****
- #55 on Deloitte's **** Tech Fast 500 Award List (Bay Area)
- **** Gold Award for Best Advance in Talent Acquisition Technology — Brandon Hall Excellence in Technology Awards
- Best DEI Enabling Recruiting Solution, **** HR Tech Awards
**Customer Education Manager**
**Proudly, we share our accolades**:
- Top 25 Work Tech Vendor ****
- #55 on Deloitte's **** Tech Fast 500 Award List (Bay Area)
- **** Gold Award for Best Advance in Talent Acquisition Technology — Brandon Hall Excellence in Technology Awards
- Best DEI Enabling Recruiting Solution, **** HR Tech Awards
**Job Overview**:
As a Customer Education Manager, you will work with a team of Technical Program Manager, Product Designers, and engineering team to ensure customer onboard successfully and continue driving the outstanding customer services.
**Key Responsibilities**:
- Lead the onboarding process for new hireEZ customers in collaboration with the TPM team.
This also includes onboarding for existing customers that expand their service with hireEZ.
- Proactive planning and execution of adoption strategies for your "book of business" in hireEZ's ENT customer segment, including data-driven strategic alignment with TA.
leaders on training initiatives, developing curated user training plans and curriculums, and directly engaging with users to ensure their success.
- Lead live training sessions with hireEZ users, including 1:1s and large group sessions.
Develop and maintain relationships with champion users.
Engage users with low adoption to help improve their usage and outcomes with hireEZ.
**Qualifications**:
**Experience**:
- Minimum 2 years experience in customer education or customer onboarding/demo related experience
**Customer Training**:
- Ability to clearly communicate product value, use cases,



and how to effective use hireEZ features and functions
- Ability to strategically define learning objectives, and execute enablement plans to drive user adoption, motivation, and results (adoption)
- Passion for teaching/education, and customer experience
- Ability to effectively lead live training sessions, from 1:1 to large group sessions
- Experience with creating engaging learning content (written and video-based); ability to execute creative vision with alignment to business objectives/goals
**Communication**:
- Excellent written and verbal communication skills; proficiency in project management
- Ability to clearly articulate project plans/priorities, address objections/pain points, and align with internal and external stakeholders on goals, tasks and timelines
**Other Skills**:
- Proficiency in managing changing priorities, and multiple projects concurrently
- Ability to manage a book of business
- Adept at problem-solving, and creative/strategic-thinking
**Preferred Domain Expertise**:
- Past experience in HR/TA Technology or as a recruiter/TA professional is preferred
- Understanding of recruitment workflows and priorities are highly preferred
- Experience in SFDC, LMS (Skilljar), Tableau, and video editing software, such as Filmora, Loom, etc
**Location and working mode: Onsite in Mexico City Office**
**Benefits**:
As a pioneer in the talent acquisition industry, we truly understand what it takes to make our team happy!
Join us and you will have a great time working alongside amazing people.
- Get ready to make an impact!
Work alongside talented professionals passionate about our product
- Competitive compensation package including equity
- Comprehensive medical, dental, and life insurance with 100% standard coverage and 80% for your dependents
- 401k plan
- Generous PTO
- Fun company events, outings, and parties (in-person and virtual)

📌 Customer Education Manager Mexico (Xico)
🏢 hireEZ - US
📍 Xico