Description
Receivables Support Representative
Position Type: Full-Time, Remote
Location: Remote
Working Hours: U.S. Business Hours
About the Role
We’re hiring a highly detail-oriented and execution-driven Receivables Support Representative to help protect revenue, accelerate cash flow, and resolve customer billing issues quickly and professionally.
This role is focused on collections follow-up, billing investigations, customer communication, and Salesforce case management. You will work directly with customers to resolve past-due balances, investigate invoicing discrepancies, and maintain accurate documentation across all receivables-related activity.
This is not a passive collections role. We’re looking for someone who is persistent, proactive, organized, and comfortable handling high-volume phone and email communication while maintaining a strong customer experience.
You will play a key role in reducing aging balances, improving billing accuracy, and helping maintain healthy customer relationships through clear communication and consistent follow-through.
What You’ll Own




Collections & Payment Follow-Up
• Execute outbound collections calls and email follow-ups for past-due accounts
• Secure payments, payment commitments, and account resolutions
• Maintain a disciplined follow-up cadence until issues are fully resolved
• Track customer commitments, behaviors, and payment activity in Salesforce
• Identify opportunities to enroll customers into auto-pay programs
• Help reduce delinquency and aging balances through proactive communication
Billing Investigation & Case Management
• Investigate billing disputes, invoice discrepancies, and account setup issues
• Identify root causes behind invoicing problems and coordinate corrections
• Open, manage, and close Salesforce cases with detailed documentation
• Ensure all customer interactions, resolutions, and follow-ups are accurately recorded
• Confirm customer understanding and satisfaction before closing billing cases
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📌 Receivables Support Representative (México)
🏢 Pavago
📍 México