**Important Information**:
- **Years of Experience**: 3+ years of experience in Site Reliability Engineering or a related field.
- **Job Mode**: Full-Time
- **Work Mode**: Remote
**Responsibilities and Duties**:
- **Emergency Response**: Act promptly in production environments to resolve reliability issues, conducting thorough root cause analysis during ongoing incidents.
- **Change Management**: Oversee change management and release processes, ensuring smooth deployments and production environment stability.
- **Collaboration**: Partner with development teams to address system-related issues and eliminate toil through automation, enhancing team productivity.
- **Reliability and Scalability**: Ensure systems are both reliable and scalable, focusing on high-performance standards and operational efficiency.
**Qualifications and Skills**:
- Proficiency in modern monitoring tools, project tracking, and version management.
- Experience with Infrastructure as Code (IaC) tools and release management tooling.
- Familiarity with incident alert tools and container orchestration platforms.
**Role-specific Requirements**:
- Strong understanding of incident management and root cause analysis processes.
- Ability to streamline processes, especially in change and release management.
**Technologies**:
- Monitoring tools:



Azure Monitoring, App Insights, Prometheus, Grafana.
- Version control and project tracking: JIRA, SVN, GitHub.
- Infrastructure as Code: Terraform, ARM/Bicep, Pulumi.
- Release management: ArgoCD, Harness, Octopus.
- Incident alert tools: PagerDuty, Opsgenie.
- Container orchestration: Kubernetes, AKS.
**Skillset Competencies**:
- Problem-solving and analytical skills.
- Strong collaboration abilities with cross-functional teams.
- Ability to implement and improve automation processes.
- Capacity to work effectively under pressure in high-stakes situations.
**About Encora**: Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital-native companies.
With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

📌 Site Reliability Engineer (Xico)
🏢 Encora
📍 Xico