Position Overview
The Infrastructure IT Manager is a strategic, part-time leadership role responsible for bridging the gap between technical execution and business value. Operating within a hybrid infrastructure environment, the Manager will oversee integral IT operations, optimize team productivity, and implement proactive technical solutions to broader business challenges.
This position requires a balance of hands-on technical oversight and strong personnel management, ensuring strict adherence to performance metrics, system availability, and team professional development.
Position Details
Job Title: Infrastructure IT Manager
Employment Type: Part-Time
Location: Remote (Must be based in India or Mexico)
Work Schedule: Monday – Friday, 7:00 AM – 4:00 PM PST (Strict requirement)
Reports To: CIO / CAO
Key Responsibilities1. KPI Metrics & Performance Tracking
Establish, monitor, and take full accountability for all departmental KPIs.
Manage support teams to ensure strict compliance with established SLAs, including a mandatory 24-hour resolution window.




Maintain and exceed a target customer satisfaction (CSAT) score of 90%.
2. Team Productivity & ROI Optimization
Supervise internal desktop support and contact center solutions personnel to maximize operational efficiency.
Track, analyze, and optimize team output to ensure a clear return on investment (ROI) regarding resource allocation and departmental spend.
Monitor cloud and infrastructure costs, identifying areas for financial optimization and efficiency.
3. Personnel Development & Leadership
Actively mentor and develop technical team members, building clear growth pathways and elevating overall team capabilities.
Conduct performance evaluations and foster a culture of continuous learning and accountability.
4. Proactive Solutioning & Business Value Add
Anticipate operational bottlenecks and business issues, designing and executing proactive technical solutions before they impact the organization.
Lead Root Cause Analy

📌 IT Infrastructure specialist (México)
🏢 411 LOCALS
📍 México