Scale is seeking a Support Team Manager to lead a Tier 1-3 support group, balancing hands-on coaching with operational oversight in a fast-paced environment. You will drive quality, CSAT, and SLA outcomes, manage escalations, and partner with cross-functional teams to improve processes, business impact, and contributor experience. The role emphasizes accountability, curiosity, and a people-first mindset. This position requires strong communication, leadership, and a data-informed approach in a
📌 Support team lead: coach, optimize & elevate support (Ciudad de México)
🏢 WhateverAI
📍 Ciudad de México
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