Capgemini is seeking a Digital Customer Experience Analyst to support the ongoing performance, maintenance, and optimization of Specialty digital assets for a major US insurer. The role connects business and IT to keep digital platforms stable, user-friendly, and aligned with business needs. The adecuado candidate will provide production support, troubleshoot issues, assist testing, monitor system performance, and contribute to a positive website experience for agents and users.
📌 Digital cx analyst: platform performance & troubleshooting (Ciudad de México)
🏢 Capgemini
📍 Ciudad de México
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