General Manager – International Moving & Freight Forwarding | RemotePosition Type:Full-Time, RemoteIndustry:International Moving, Household Goods & Freight ForwardingAbout the RoleAt Pavago, one of our clients is hiring an experiencedGeneral Managerto lead and scale theirInternational Moving Division, specializing in international household goods relocations and freight forwarding.This is a senior, hands-on leadership role for someone withdeep international moving industry experience.
You'll oversee the full operation — from sales, pricing, and quoting through international shipping, customs, destination services, operations, and customer experience.You'll lead multiple departments, improve operational performance, coach teams, establish KPIs, strengthen processes, and work directly with ownership on growth and strategic initiatives.This role requires significant direct experience in international household goods moving.
Candidates without this industry background will not be considered.What You'll OwnInternational Moving OperationsLead the day-to-day performance of the International Moving DivisionOversee international household goods relocations from origin through destinationManage workflows involving:Ocean freightAir freightCustoms proceduresInternational documentationDestination servicesPricing and quotingEnsure operations follow international shipping requirements and industry best practicesIdentify operational bottlenecks and implement practical solutionsMaintain strong service quality while improving efficiency and scalabilitySales, Pricing & Revenue GrowthOversee sales and pricing performanceImprove sales processes and conversion ratesCoach sales representatives to strengthen close rates and customer experienceReview pricing and quoting strategiesEnsure quotes remain competitive while supporting healthy marginsMonitor pipeline performance and sales KPIsPartner with ownership on growth opportunities and expansion initiativesTeam Leadership & PerformanceLead and develop teams across:SalesOperationsPricingSales SupportCustomer ServiceYou'll:Recruit, train, mentor, and manage remote employeesEstablish clear expectations and accountabilityCoach managers and individual contributorsConduct performance reviews and ongoing developmentBuild a culture of ownership, teamwork, and continuous improvementCustomer Experience & EscalationsMaintain high customer service standards throughout the relocation lifecycleStep into complex or escalated customer situations when necessaryResolve service issues professionally and efficientlyIdentify recurring customer pain points and address root causesImprove communication and visibility throughout the customer journeyBalance customer satisfaction with operational and commercial requirementsKPIs,



SOPs & Process ImprovementEstablish clear KPIs across departmentsMonitor:Revenue and sales performanceClose ratesOperational efficiencyCustomer satisfactionService qualityTeam productivityDevelop and improve SOPs and operational workflowsUse performance data to identify improvement opportunitiesIntroduce technology and automation where appropriateCreate greater visibility and accountability across the divisionStrategy & Ownership PartnershipWork directly with ownership on business strategy and long-term growthTranslate strategic priorities into executable plansSupport expansion and operational scalingEvaluate and implement new technologyProvide clear visibility into divisional performance, risks, and opportunitiesBalance strategic leadership with hands-on day-to-day executionRequired Experience & SkillsInternational Moving Experience — Required10+ years of international household goods moving experiencePrevious experience managing aninternational moving company, business unit, or major divisionExtensive hands-on knowledge of:International household goods shippingOcean freightAir freightCustoms proceduresInternational shipping documentationDestination servicesPricing and quotingLeadership & OperationsExperience overseeing multiple departments, ideally including Sales, Operations, Pricing, Sales Support, and Customer ServiceProven experience managing and developing remote teamsStrong leadership and employee coaching skillsExperience building KPIs, SOPs, and accountability systemsAbility to improve operational workflows and processesExperience handling complex customer escalationsCommunication & SystemsExcellent written and verbal English communicationStrong analytical and problem-solving skillsHigh level of computer proficiencyComfortable learning and implementing new technologyExperience with CRM, transportation management, or workflow management systems is strongly preferredPreferred ExperienceExperience within theU.S.
international moving marketFreight forwarding experienceExperience scaling an international moving operationTransportation Management System (TMS) experienceCRM and workflow management software experienceTechnology implementation or process automation experienceWhat Makes You a Strong FitYou're likely to succeed if you:Are ahands-on operator and leader, not just a people managerKnow the international moving industry from direct experienceCan move comfortably between strategy and executionHold teams accountable while developing and coaching employeesUnderstand the commercial side of pricing,



quoting, and salesStay composed when dealing with complex shipments or customer escalationsMake decisions independently and take ownership of outcomesAre organized, analytical, and process-drivenThrive in fast-paced, entrepreneurial environmentsWhat a Typical Day Looks LikeYou may start by reviewing sales, operational, and customer service KPIs before meeting with department leaders to address priorities.Throughout the day, you could review complex international moves, troubleshoot shipment or customs issues, evaluate pricing, coach sales representatives, resolve a customer escalation, improve an operational workflow, or review team performance.You'll also work directly with ownership on growth initiatives, technology improvements, and the long-term direction of the division.In short:you own the people, performance, processes, customer experience, and growth of the International Moving Division.Key Metrics for SuccessRevenue and divisional growthSales close rates and quoting performanceOperational efficiency and shipment executionPricing competitiveness and margin performanceCustomer satisfaction and escalation resolutionTeam productivity and accountabilitySOP and process adherenceEmployee development and retentionConsistent execution across departmentsWhat We OfferCompetitive base salaryPaid vacation and holidaysPaid trainingFully remote work environmentDirect collaboration with company ownershipLong-term career growth opportunitiesSignificant ownership over a growing international moving divisionOpportunity to improve and scale systems, teams, and operationsInterview ProcessInitial Application ReviewIntro VideoLeadership & International Moving Experience InterviewClient InterviewOffer & OnboardingWhat Happens After You ApplyAfter applying, you'll receive an email invitation fromSpark Hireto complete a short Intro Video.This gives the hiring team an opportunity to learn more about yourinternational household goods moving experience, leadership background, and communication stylebefore moving forward.You can complete the video on your own time and re-record your responses before submitting if needed.Please check yourinbox and spam/junk folderfor the Spark Hire invitation.Apply NowIf you have10+ years of international household goods moving experience, have successfully led teams or a major moving division, and understand the business fromsales and pricing through freight, customs, operations, and customer service, we'd love to hear from you.Please highlight your international moving industry experience and leadership background when applying.
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📌 General Manager - International Moving & Freight Forwarding | Remote (México)
🏢 Sin nombre
📍 México