Trainer - Call CenterLocation:Av.Gral.Ignacio Zaragoza ****, Nueva, ***** Mexicali, B.C.Schedule:Morning Shift (versátil between 5:00 AM – 4:00 PM)About the RoleWe are looking for an engaging and motivated Trainer to deliver effective training programs for new hires and operational staff.This role is key to ensuring employees gain the knowledge and skills needed to perform successfully.The Trainer will create a positive and structured learning environment while supporting employee development and operational readiness.Key ResponsibilitiesDeliver onboarding and continuous training sessionsFacilitate interactive and engaging learning experiencesMonitor trainee progress and provide coaching and feedbackDevelop and update training materials and assessmentsTrack performance and maintain accurate training recordsSupport onboarding logistics, including system access setupCollaborate with Operations and QA to ensure training effectivenessRequirementsHigh school diplomaBilingual: English (B2+) and SpanishExperience in training, teaching,



or facilitation (preferred)Strong presentation and communication skillsProficiency in MS Office and PowerPointAbility to create training content and materialsPreferred QualificationsInstructional design or facilitation certificationsCall center or BPO experienceExperience with adult learning methodologiesWhat We OfferOpportunity to contribute to employee development and successGrowth opportunities within training and operationsSupportive and collaborative work environmentHow to ApplyIf you are a devoted educator with a passion for employee development, we encourage you to apply now!
To apply, please submit your resume and a cover letter detailing your relevant experience via the application link on this platformAll suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role.We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants.If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.
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📌 Training Instructor (Mexicali)
🏢 company
📍 Mexicali