OverviewWing is on the exciting mission of redefining the future of work for companies worldwide. We are looking to be the one-stop shop for companies that are looking to build world-class teams and place their operations on autopilot. We’re looking for a Bilingual Customer Service Representative.
Position: Customer Service Representative (Remote)
Responsibilities
- Manage inbound and outbound calls
- Resolve customer concerns effectively and efficiently
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Ensure customer satisfaction in every interaction
- Keep records of customer interactions, process and update customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Ad hoc tasks
Qualifications
- At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
- Excellent English communication skills, both written and verbal (at least B2 level)
- Excellent phone, email,
and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy and familiar with current technologies, like desktop sharing, cloud services, and CRM
- Experience with word-processing software and spreadsheets (e.g., MS Office)
- Knowledge of online calendars and scheduling (e.g., Google Calendar)
- Proactive and confident with keen attention to details
Technical Requirements
- USB headset with noise cancellation feature
- Working webcam
- Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
- Main Internet service speed: at least 25 Mbps wired connection
- Backup Internet service speed: at least 10 Mbps
Benefits
- Performance incentives
- Job security and stability
- Paid training
- Inclusive culture
- Upskilling opportunities
- 100% work-from-home
- Exceptionally supportive team
- Opportunities for career growth
- Fun work environment
- Holiday and overtime p
📌 Customer Service Representative (Ciudad de México)
🏢 Wing Assistant
📍 Ciudad de México
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