The Customer Service Manager is responsible for ensuring customer satisfaction across the organization while maintaining optimal operational costs.This role oversees effective demand management through robust processes and a well-trained, motivated team.The manager ensures timely responses to customer needs, on-time delivery performance, clear communication, and proactive management of customer concerns, maintaining finished goods inventory at appropriate and safe levels.Educational Requirements:Bachelor's Degree required.Minimum 5 years of experience in Customer Service, Demand Management, or Supply Chain.At least 2 years of experience in management or leadership role.Advanced englishExperience in a harness manufacturing company (essential)Skills and Competencies:Extensive experience in core Customer Service processes.Proficiency in BPCS and advanced knowledge of Microsoft Excel.Strong organizational, analytical, and problem-solving skills.Excellent communication and interpersonal abilities.Proven ability to coach, develop,



and motivate teams.Results-oriented with a continuous improvement mindset.Key Responsibilities:Responsible and Accountable for:Managing a team of Account Coordinators and Team Leads.Ensuring accurate and timely loading of customer demand and maintaining the sales forecasting process.Overseeing on-time and cost-effective processing of ship tickets.Driving on-time delivery improvements and following up on past-due elimination.Identifying customer escalations and coordinating timely internal responses.Monitoring demand variations and ensuring proper alignment with production and logistics.Coordinating cost recovery efforts (premium freight, excess & obsolete inventory, overtime, etc.) resulting from demand fluctuations or cancellations.Involved and Consulted on:Recruitment and hiring processes for the Customer Service department.Continuous improvement initiatives related to customer satisfaction and operational efficiency.Development and implementation of overall Customer Service team strategies.

📌 Customer Service Manager (Chihuahua)
🏢 Empresa líder
📍 Chihuahua