Teva Pharmaceuticals in Mexico City seeks an IT Service Desk Agent to advise and guide end users on a broad range of IT products, tools and services.You will follow incident handling processes, verify entitlements, troubleshoot, and resolve or route tickets to the right resolver teams in a 24/7 general operations setup.The role requires English proficiency, a CS/Engineering degree with IT certificate, and 1–3 years of service desk experience.
📌 Global It Service Desk Specialist (Xico)
🏢 Teva Pharmaceuticals
📍 Xico
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