Role Purpose
- This role is responsible for excellent knowledge in SFG partner onboarding/demising, partner certificate & key renewal.
- Knowledge of Service Management (Change, Incident and Problem).
- Good knowledge on JIRA and Confluence.
- Work in rotating shifts and basis to support the services.
- Participate in POCs and other technical initiatives. Create / maintain knowledge base through documentation, KT sessions.
- Share technical knowledge and skills with team members to build / uplift capabilities.
- Brainstorm with team leaders and peers on emerging technology trends, constantly question, clarify from teams and ensure that critical technology issues are surfaced and considered.
- Act as a buddy to new joiners and colleagues to help them settle and take up work in the project and provide technical leadership to enhance their technical ability, guiding them for new processes and procedures, mentoring for competency preparations, etc.
- Promote/drive process improvement, automation to improve efficiencies and reduce toil.




- Enterprise focus – building solutions with an emphasis on sustainability, supportability, stability and robustness including disaster recovery features.
- Ability to work independently with minimal supervision and with a sense of ownership and accountability.
- Strong written, verbal, and interpersonal communication skills with excellent English language skills.
- Qualifications Required: Experience with configuration and administration of IBM Sterling File Gateway (Sterling Integrator), IBM Sterling Connect:Direct (Unix / Windows). Exposure to Sterling Secure Proxy, Sterling External Authentication Server, etc.
- Excellent general knowledge of file transfer protocols (e.g. sFTP, AS2, C:D, FTPS, HTTPS) and products.
- Knowledge of cryptography / key management (SSL/TLS, SSH, PGP/GPG, etc.) and data security.
- Ability to manage application support operations, resiliency and availability including monitoring of system health and performa

📌 Consultant Specialist (Ciudad de México)
🏢 Hsbc
📍 Ciudad de México