Responsibilities:- Collect all outstanding balances from clients in a timely manner.
- Prepare balance summary spreadsheets for parent/child accounts.
- Provide account reconciliations when requested.
- Review account notes in the accounting system and/or Great Plains screens to ensure accuracy of dollar amounts to be collected.
- Perform follow-up calls and/or send collection notices to collect on outstanding balances.
- Draft and send final demand letters and reduced rate letters- Negotiate and work closely with collection manager on settlement offers and/or payment plans.
- Interface with sales with accounts needing a special action taken (credits to be processed, sales forms correction to be made, approval for write-off, adjustments, etc.).
- Proactively escalate pre-suspension alerts to bus.Ops.Due to non-payment of account balances.
- Address customer complaints with regards to invoicing or services rendered with designated team.
- Recommend and prepare accounts to be outsourced to the third-party collection agency.Required qualifications:- 1 year of customer service or data entry experience or previous collections experience doing similar work as described- Excellent communication skills - being able to communicate clearly and concisely, both orally and written.
- Experience working with US-based and international clients.
- Proficiency in excel and word- Previous accounting experience doing similar work as described.
- College degree in accounting or some secondary educational coursework including at least introductory accounting.Working knowledge of bookkeeping, record keeping and clerical reporting procedures.
- Proficiency in Great Plains and online banking functionality is a plus.Tipo de puesto: Tiempo completoSalario: $18,****** al mesHorario:- Lunes a viernesPrestaciones:- Vales de despensaIdioma:- Inglés avanzado (Deseable)Lugar de trabajo: Empleo presencial