We're hiring
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Senior Technical Consultant Service Now
Job TitleInfra Dev Specialist
Job SummaryInfra Dev Specialist will design and enhance enterprise automation and service management capabilities using ServiceNow ITSM ITAM ITOM NowAssist and Virtual Agent Agentic AI Automation Integration Visual Basic RPA Integrations. The role focuses on building resilient workflows optimizing operations and enabling agentic AI driven service experiences in a hybrid work model ensuring reliable day time support without travel.
Experience5 - 8 years
Required SkillsTechnical Skills: ServiceNow RPA ServiceNow Platform Foundation ServiceNow ITSM ServiceNow ITOM ServiceNow ITAM ServiceNow Integration ServiceNow Agentic AI
Domain Skills:
Nice to have skillsDomain Skills:
TechnologyCustom Service
ShiftDay
Responsibilities




- Design and implement scalable automation solutions using ServiceNow RPA that streamline infrastructure operations and reduce repetitive manual tasks for general business functions.
- Configure and optimize ServiceNow Platform Foundation components to ensure robust data models efficient workflows and consistent user experiences across multiple technology domains.
- Develop and enhance ServiceNow ITSM processes such as incident problem and change management to improve service quality response times and operational transparency for stakeholders.
- Implement and refine ServiceNow ITOM capabilities to monitor services automate remediation and maintain accurate visibility into infrastructure health and performance across environments.
- Manage and improve ServiceNow ITAM implementations to track assets control lifecycle processes and support cost optimization initiatives aligned with company governance standards.
- Build and maintain ServiceNow integrations with enterprise applications and tools using appropriate connectors and APIs to achieve seamless data exchange and u

📌 Senior Technical Consultant Service Now (Ciudad de México)
🏢 Cognizant
📍 Ciudad de México