Technical Support Engineer | Networking Solutions (Xico)

Technical Support Engineer | Networking Solutions (Xico)

19 ago
|
Teltonika
|
Xico

19 ago

Teltonika

Xico

We are looking for a Networking and IoT Engineer to join our team in Mexico City, Mexico.In this role, you will work closely with internal teams and clients to provide technical expertise, resolve complex networking challenges, and support the integration of Teltonika Networks products into customer solutions.Teltonika's networking solutions business unit develops and manufactures industrial and enterprise connectivity equipment, primarily routers, switches, gateways, and modems.Our networking devices serve clients in the most complex areas of Industry 4.0, Smart City, and Green Energy.Teltonika provides an opportunity for technically driven specialists to deepen their expertise, work with advanced networking technologies, and grow their career in a fast-expanding general IoT organization.In this role, you will:Attend pre-sales and post-sales in-person or remote communication with local market customersSelf-sufficiently resolve technical issues arising from customer's configuration, firmware/software, other sourcesAct as a key link between Teltonika Networks R&D;/HQ and customers, facilitating the resolution of complex technical challengesWork with Linux-based OS, industrial protocols, various networking services and protocols, and occasional 3rd-party peripheralsConduct training sessions for employees and clients on our products and solutionsWhat we expect of you:Good communication skills, etiquette, ability and desire to help othersKnowledge of Computer Networking, basics of telecommunication systems,



and technologiesFluent in the English languageHigher or equivalent technical / engineering educationExperience working with routers is an assetCapability of working in a fast-paced environmentCertification in CCNA or similar courses would be considered an advantageExperience in technical support would be considered an advantageWhat we offer:Great opportunities to grow in a strong and rapidly expanding companyUnique opportunities to grow professionally being part of a challenging and high-growth environmentDynamic, challenging work environment and cooperation-based internal cultureInternal sessions for knowledge sharing to achieve constant professional growth, staying close to a product that is creating a leading impact for today's businesses needs and success; constant support from HR professionals from the HQ and other officesPayroll: a competitive salary, local Contract; benefits according to the Mexican law + additional benefitsInternal training for continuous improvementOffice: Lago Victoria 74 , piso 5 , Colonia Granada .
C.P. ***** CDMX.Edificio Plaza VictoriaWorkweek: Monday to Friday, 8 AM to 5 PM, weekends free;Worktype: on-site;Tools provided: Computer equipment plus accessoriesTeam building office celebrationsCareer opportunitiesCaring and Supportive teamSalary:We appreciate everyone's efforts and experiences, so we offer an attractive base salary that will depend on your skillset and expertise in the field.If you have questions, do not hesitate to contact our recruitment colleague Alejandra Arana, emailTeltonika is a well-established, internationally operating group of companies with extensive experience in the design and production of high-quality Internet of Things devices.With a strong global presence and proven delivery capabilities, we continuously expand our portfolio, operations, and market reach, providing reliable, scalable, made-in-Europe solutions to customers worldwide.We operate in the fields of telematics, networking, telemedicine, EV charging, and security solutions - and we are continuously expanding our teams to support further growth.
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📌 Technical Support Engineer | Networking Solutions (Xico)
🏢 Teltonika
📍 Xico

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