Job DescriptionAs a Robotics Field Robotics Engineer, you provide on-site and remote technical support to ensure optimal performance and reliability of robotic systems.You diagnose, repair, and maintain equipment while acting as a key interface between customers and internal teams, ensuring high service quality and system uptime.Reports to:Local Service Manager / Head of Services North AmericaResponsibilities and Objectives:Field Service & Customer SupportProvide on-site repair, troubleshooting, maintenance, and programming supportDiagnose robotic systems and resolve issues efficientlyRestore system operation and ensure customer satisfactionSupport commissioning and emergency interventionsRemote Support & HotlineProvide technical support via phone and emailManage customer hotline requestsGuide customers through troubleshooting and resolution remotelyService Execution & ReportingDocument activities in CRMProvide detailed service reportsTrack system performance and issuesCoordination & ImprovementCoordinate with service management and teamsProvide feedback for continuous improvementSupport knowledge sharingAdheres to all safety, quality and environmental standardsQualificationsBachelor's or Associate degree in Engineering, Robotics, or related field3+ years experience in robotics or industrial automationStrong robot programming and troubleshooting skillsKnowledge of electrical, mechanical, and control systemsAbility to read and interpret technical documentationStrong communication and customer interaction skillsWillingness to travel up to 75%Fluent English speakerAdditional Information

📌 Robotics Field Engineer - Mex (Baja California)
🏢 STÄUBLI
📍 Baja California