We are looking for aCustomer Support Specialistwith fluent Spanish and English to join the team of one of our international clients.Our client is a leading international outsourcing company specialized in Customer Care & Support services, working with major partners worldwide.What we offer100% remote position$650 USD/month fixed salaryUp to 20% monthly KPI bonusafter the first month of probationWork from anywhere in LATAMYoung and dynamic international teamProfessional growth opportunitiesSchedule2 days on / 2 days off1:00 PM – 1:00 AM Mexico City time, depending on your country/time zoneThe schedule follows Moscow Time (MSK)RequirementsFluentSpanish and English (B2–C1)Previous experience inCustomer Support, Customer Service, Technical Support, Call Center, or similar rolesExperience handling customer inquiries and complaintsAbility to handle customer objections professionallyStrong written and verbal communication skillsAbility to work under pressure and remain calm in challenging situationsAbility to follow procedures and internal guidelinesGood problem-solving and escalation skillsAvailability to work the established 2/2 scheduleReliable computer equipment and internet connectionMain responsibilitiesProvide customer support through the company's communication channelsAssist website users with different types of inquiries and issuesCreate and escalate tickets to the appropriate departmentsHandle customer complaints and objectionsFollow established procedures and internal guidelinesDevelop and maintain strong product knowledgeProvide a high-quality customer experienceTechnical requirementsYour equipment must meet the following minimum requirements:Computer:RAM: 8 GB or moreStorage: 128 GB SSD or moreIntel Core i7 (7th generation or newer)Intel Core i3/i5 (8th generation or newer)AMD Ryzen 5/7 ***** or newer)AMD Ryzen 3 ***** or newer)Internet:Minimum ***** Mbps download and uploadImportantThe interview will be conductedentirely in English, so candidates must be comfortable communicating professionally in English.If you have experience in customer support and are fluent in both Spanish and English, we would love to hear from you!
Apply now and join an international remote team.

📌 Customer Support Specialist (Xico)
🏢 Nda
📍 Xico