Nextiva is seeking an on-site Customer Care professional for our Guadalajara office to handle inbound/outbound service activities and upsell. You’ll communicate via phone, email, and chat with a focus on customer retention and rapid resolution of inquiries.
The role requires 2+ years in retention/sales or customer-facing support, strong English, urgency, and ability to work 5 days a week onsite. You’ll collaborate cross-functionally with Legal, Sales, and Operations, and adapt to a fast-paced