We're looking for aWorkforce Operations Managerto own the people and output management side of a data labeling operation at a fast-moving AI company.
You will manage teams of 5 to 10 workers per project, keep their work output on track, and handle the handoff of finished labeled outputs to the engineering team.
This is a non-technical, pure operations role — you will not be building anything.The adecuado background for this role is not a traditional project management resume.
We are looking for someone with community management or people management experience — someone who has run a Slack community, managed a distributed workforce, or kept a group of remote knowledge workers aligned and producing without micromanaging.
If you are a strong people operator who knows how to manage output quality across a distributed team and can keep things moving without being the most technical person in the room, this role is a strong fit.Why You'll Want to JoinYou will be paid inUSD(bi-monthly: every 15th and 30th)Paid Time Offin accordance with company policyObservance ofHolidaysper company guidelines100% remote setupso you can work wherever you're most productiveThis role requires availability duringUS business hoursWork inside a fast-moving AI company serving biopharma, legal, energy, and healthcare clientsHigh-ownership operations role with direct impact on delivery quality and team performanceWhat You'll Work OnTeam Management and Output OversightManage teams of 5 to 10 workers per project, keeping their work output on track and on scheduleMonitor output quality and flag issues early before they affect deliveryProvide clear direction, feedback, and accountability to team members throughout each projectMaintain team engagement and performance across a distributed,



async workforceOperations and Handoff CoordinationOwn the operations side of the data labeling workflow from team assignment through to finished outputCoordinate the handoff of completed labeled outputs to the engineering team accurately and on timeMaintain organized records of project status, team assignments, and output trackingIdentify and resolve bottlenecks in the workflow before they create delaysCommunity and Workforce ManagementManage team communications across async channels including Slack and emailBuild a reliable, well-managed workforce that produces consistent quality outputOnboard new team members efficiently and ensure they understand expectations from day oneSurface recurring issues, feedback, and improvement opportunities to leadershipWhat You BringExperience managing a distributed workforce, community, or knowledge-worker team — this is the most important qualificationBackground in community management, workforce operations, or people management in an async remote environmentStrong written and verbal English communication skills with the ability to give clear direction and feedback across a distributed teamHighly organized with the ability to track multiple team members and project workstreams simultaneously without losing visibilityComfortable managing output quality without needing to understand the technical details of what is being producedProactive communicator who surfaces issues early and keeps stakeholders informed without being askedSelf-directed and reliable in a fully remote, async environmentNice to HaveExperience managing Slack communities or distributed knowledge-worker groupsBackground in data labeling, AI training data,



or knowledge-work operationsPrior experience in a forward-deployed or embedded operations roleFamiliarity with tools such as Notion, Airtable, or similar platforms for tracking team workflowsExperience working inside an early-stage AI or technology companyHow to ApplyPlease include:Yourupdated resumeAshort Loom video (1 to 2 minutes)introducing yourself, describing your experience managing a distributed team or community, and walking through how you keep output quality consistent across a group of remote workers without micromanagingOnly candidates who submit a Loom video will be moved to the next step of the hiring process.If you are a strong people operator who can keep a distributed team aligned, producing, and accountable, and want to own the operations side of a data labeling business inside a fast-moving AI company, this role gives you the ownership and the direct impact to do your best work.Application Process OverviewOur comprehensive selection process ensures we find the right fit for both you and our clients:Initial Application- Submit your application and complete our prequalifying questionsVideo Introduction- Record an video introduction to showcase your communication skills and work experienceRole-Specific Assessment- Complete a homework assignment tailored to the position (if applicable)Recruitment Interview- Initial screening with our talent teamExecutive Interview- Meet with senior leadership to discuss role alignmentClient Interview- Final interview with the client team you'd be supportingBackground & Reference Check- Professional reference verificationJob Offer- Successful candidates receive a formal offer to join the teamEach stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations.
We'll keep you informed throughout the process and provide feedback at each step.

📌 Workforce Operations Manager (Xico)
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