Client Support Representative (Freight Forwarding)Ready to start your career in global logistics and customer support?
AtOEC Group, you'll be part of the frontline that connects customers, operations, and internal teams.
This is afast‐paced, dynamic rolewhere you'll learn how international shipments are managed while providing high‐level support to our clients.We offerhybrid work, acompetitive salary, afull benefits package, and real opportunities to grow within a general logistics company.
✨ This position is for you if...You're comfortable working in achallenging and dynamic environmentYou adapt quickly tonew processes, systems, and a high volume of informationYou enjoymultitasking(handling emails, phone calls, tracking shipments, and coordinating requests at the same time)You're detail‐oriented but can alsoprioritize and manage urgencyYou're eager to learn — training involvesa lot of content and processes, and learning agility is keyYou like being thego‐to personfor clients and internal teamsAbout OEC GroupEstablished in ****,OEC Groupis a leading NVOCC freight forwarding company with headquarters in Taipei and regional headquarters in New York, plus branches across Asia, North America, and Europe.
We support customers with end‐to‐end logistics solutions, including ocean & air freight, trucking, warehousing, customs brokerage, cargo insurance, and more.
✅ What you'll do (and learn!)As aClient Support Representative, you'll support assigned accounts and ensure smooth communication between customers and internal teams.




Your day‐to‐day will include:Act as theprimary point of contactfor customers via phone and emailManagemultiple daily communicationswhile maintaining service quality and accuracyCoordinate and validateocean and air freight bookingsfrom origin to destinationTrack & trace shipments and provide timely status updates to customers️ Maintain detailedcustomer profiles and shipment recordsin CargoWiseSupport customers with quotes, booking confirmations, and shipment inquiriesSend and confirm new shipment bookings and follow up as neededCoordinate container tracking, returns, and per diem billing when applicable✅ FollowStandard Operating Procedures (SOPs)with strong attention to detail and compliance(Full training and ongoing support are provided — you won't be expected to know everything on day one )What you bringBachelor's degree inInternational Businessor equivalent experienceAround1 year of experiencein an administrative, clerical, or customer support role (internships count!)Comfortable usingMicrosoft Office (Word, Excel)Strong ability toprioritize, multitask, and work under pressureCustomer‐oriented mindset with a strong sense of urgencyAdvanced English(written and spoken)ScheduleFull‐time | Monday–Friday07:00 AM – 04:00 PM or 08:00 AM – 05:00 PM (CST)Perks & BenefitsOEC Group offers law benefits plus the following after completing a standard 90‐day probationary period:Major Medical InsuranceVacation daysPersonal daysFloating DayAnnual performance review + opportunity for salary adjustmentAnnual bonus (based on performance and company results)️ Monthly food vouchersHybrid work schemeInternal medical assistanceOEC Group is an Equal Opportunity Employer

📌 Client Support Representative (Freight Forwarding) (México)
🏢 Oec Group
📍 México