**Job Summary****Description**Lead the US Order Management Team delivering superior customer experience; achieving business requirements; partnering with customers and internal HP Supply chain teams- Accountable for order execution and backlog management; orders processed effectively and efficiently; ship and deliver per business and partner expectations.
- Ensure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience.
- Effectively manage all orders in backlog to enable Market share and Quarter end business requirements.
- Ensure operational excellence to help enable HP revenue goals, and drive actions to meet operational and TCE metrics.
- Manage and drive actions to deliver KPI's and metric requirements (i.e.: OTD, SNI, backlog, TCE)- Manages a team of individual contributors by monitoring and/or setting performance goals and objectives.Works closely team to set priorities; motivates, coaches, and fosters creativity within teams.
- Continuous collaboration with E2E supply chain teams, US Category, Sales, Sales Ops, and 3PL's- Sets strategies within area of responsibility and identifies process improvement areas- Consults with business leaders to guide and influence strategic decision-making.
- Collaborates with multiple stakeholders to maintain successful operations, addressing any roadblocks or challenges.
- Requires strategic thinking with the ability to transform processes, tools and people, supporting a digitally enabled team and developing supply chain skills- Drive continuous improvement and e2e process management.
- Participates in hiring,



setting and monitoring of annual performance plans, coaching, and career development; ensures that the proper tools are in place to support the team and the processes.
- Ensure audit and regulatory compliance.
**_ Education and Experience Required: _**- First level university degree or equivalent experience; advanced university degree preferred- 5+ years of experience in a supply chain function, Order Fulfilment and Customer Facing- 2-4 years of people management experience**_ Knowledge and Skills: _**- Excellent understanding of North America E2E supply chain and customer operations business and strategy- Excellent analytical thinking, analysis, data modeling, and problem-solving skills- Advanced leadership skills, including coaching, team- building, conflict resolution, and management- Excellent verbal and written executive communication, presentation and influencing skills- Superior business acumen, technical knowledge of multiple business units, and extensive supply chain knowledge- Good facilitation and influencing skills and experience.
- Strategic thinking, ability to address business issue and solutions.
- Advanced multi-tasking and prioritization skills- Advanced communication skills catered to a wide variety of audiences.
(e.g. written, verbal, presentation); mastery in English and local language- Customer CentricityContinuous Improvement Process**Impact & Scope**- Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.
**Complexity**- Uses managerial concepts and company objectives to resolve issues in creative and effective ways.
**Disclaimer

📌 Customer Operations Manager (San Pedro Tlaquepaque)
🏢 Hewlett Packard
📍 San Pedro Tlaquepaque