**Vacante para la empresa BACK OFFICE DE CHIHUAHUA en Parques De San Felipe - Chihuahua, Chihuahua**:**Customer service Agent (with sales experience is a big plus)**Sueldo bruto mensual**:17,000 MXN + comisiones.
****Shift days, hours and time zone**:5 dias laborados mas 2 dias de descanso(1 dia off entre semana y otro el fin de semana no consecutivos).
Franja horaria de 8:30 am a 7:30 pm CST, turnos de 9 horas (incluyendo lunch)**Job description**: Inbound calls for catalog sales.o Provide excellent customer service to retain and attract new customers.o Be available on the phones for 82% of the shift.o Rebuttal 3 times to show the value of the Membership program.El cliente maneja una estructura de comisiones que es 1 dolar por hora trabajada si alcanzan el KPI de Close rate (70%)



y paga 1 dolar por la venta de membresias.Esto basado en el desempeño del mes.En promedio los agentes se estan haciendo entre 230 y 260 dolares al mes.
**Responsabilities**:o Meet 7 key performance indicators (KPIs).
o Achieve a membership close rate goal of 42%.
o Maintain a replacement guarantee rate of 25%.
o Promote and sell Private Vault items (2.0% goal).
o Maintain a close rate of 72%.
o Achieve an average dollar per call of $*****.
**Nível de educación deseada**:Media Superior**Nível de experiência deseada**:Nível Medio**Función departamental**:Atención al cliente**Industria**:Call Centers / Telemarketing**Habilidades**:- customer service- advanced english level- sales

📌 Bilingual Customer Service Agent (Chihuahua)
🏢 BACK OFFICE DE CHIHUAHUA
📍 Chihuahua