Join a team recognized for leadership, innovation and diversityHoneywell Aerospace is a leading integral provider of integrated avionics, propulsion engines, aircraft and engine systems and full-service solutions for our customers.The Global Customer Care organization within Honeywell Aerospace is responsible for excellence in customer service and in executing customer requirements.
- Enter contracts for MSP, supporting new aircraft enrollments, contract transfers, and renewals.
- Provide support for the Sales, Contracts, and Customer Accounts teams.
- Execute all tasks with a high degree of accuracy.
- Develop proficiency in SAP and related systems including the MyAerospace portal.
- Support a global customer base while prioritizing critical issues to ensure customer requirements are met on time.
- Manage work flow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.
- Responsible for maintaining metrics relating to workload and revenue generating activities.
- Display strong written and verbal communication and presentation skills.Other responsibilities may include:- Support AAM Aftermarket contracts for HAPP and MPP programs.
- Collaborate effectively with internal Honeywell resources to provide solutions.
- Responding to customized contract requests expedited and / or preferential.
- Actively participate in team meetings, process improvement teams,



and other activities as assigned.Key success measurements for this position include:Customer satisfaction; order accuracy; effective problem resolution and effectiveness of communication with internal and external customers.
**Preferred Qualifications**:- Bachelor's Degree in business, customer service, operations, or related field- Experience in the Aerospace industry is strongly preferred- Demonstrate flexibility and resilience, including the ability to influence others in a time sensitive and demanding environment- Ability to make sound business decisions and take quick actions to execute- Exceptional verbal and written communication skills- Demonstrate strong analytical and problem solving skills- Ability to work collaboratively with multiple Honeywell entities by developing and maintaining effective relationships- Excellent time management and organization skills- Working knowledge of export requirements and/or government regulations is a plus- Ability to effectively handle a wide range of customers' needs and requirements with care and professionalism at all times- Demonstrated ability to work in a changing environment is strongly preferred- Great grasp and passion for customer serviceLI-HybridAdditional Information- ** JOB ID**:req******- ** Category**:Customer Experience- ** Location**:Circuito Aerospacial No. 2,Mexicali,BAJA CALIFORNIA,*****,Mexico- Nonexempt

📌 Customer Support Representative (Mexicali)
🏢 Honeywell
📍 Mexicali