Descripción y detalle de las actividadesThis position provides InSight Platform support to the Solar Turbines Customer Services Organization, Fleet Managers & Solar Customers.Responsible for InSight Connect solutions and to ensure continuous connectivity to InSight Platform.Projects may include establishing and/or to maintaining and troubleshooting existing connectivity.Handling tickets and Managing Lifecycle campaigns.Job Duties/Responsibilities may include but not limited to:- Working closely with Customers, and Solar employees to troubleshoot InSight Connect network and/or other Solar Digital products.
- Providing support & interfacing with internal and external customers to maintain service agreement deliverables for connected equipment.
- Handling communication with fleet managers and customers regarding connectivity issues- Troubleshooting connectivity (and other) issues with or without supervision (depending on complexity).
- Configuring, testing and troubleshooting different types of secure tunnels (IPSec, GRE, WireGuard) that meet defined requirements.
- Troubleshooting various issues within industrial networks and PLC solutions- Collaborating with a team of Network & Systems Engineers to resolve networking issues- Occasional customer site visits to assess and/or deploy Solar equipment on the field.
- Analyzing and understanding network schema that document the complexity of delivered services.
- Employee is also responsible for performing other job duties as assigned by Solar Digital management from time to time.Experiência y requisitos**Minimum Qualifications**:- Advanced Oral and written communication skills in English.
- Ability to understand technical concepts and solutions, mainly in networking.
- Ability to learn new technologies, concepts, and processes.




- Ability to collaborate and communicate with colleagues and customers in resolving issues.
- Ability to diagnose and troubleshoot production connectivity issues at least on basic level.
- Accountability, planning/organization, and teamwork.
**Preferred Quilifications**:- Bachelor's Degree or relevant experience in Network & Systems engineering.
- Experience with configuring and maintaining network infrastructure.
- Knowledge of Cisco devices (mainly for routing and secure tunneling)- Knowledge of network tunneling IPSec, GRE, WireGuard, crypto map, etc.- Knowledge of Linux operating system- Knowledge of Iptables, tcpdump- Experience with Firewall/Appliance like Palo Alto, Fortinet, Checkpoint, Cisco ASA,- Experience with PLC**Other valued Qualifications**:- Bachelor's degree in electrical, Electronical or Mechanical engineering.
- Ability and willingness to travel internationally.
- Multiple language capability.
- Passion for technology and an eagerness to contribute to a team-oriented environment.
- Ability to adapt quickly to a complex environment.
- Pro-active thinking - being flexible and creative.
- Self-motivated mentality - individual with passion in latest technology trends.
- Communication skills and the ability to collaborate with other team members.Beneficios- Beneficios de acuerdo a la LFT- bonos anuales- caja de ahorro- fondo de ahorro- confiable de gastos médicos- servicios médicos en planta- Seguro de gastos médicos menoresSolicita este puesto directamente a través de nuestro portalSOLICITAR**Número de vacantes** 1**Área** Informática/Sistemas/TI/Programación/Software**Contrato** Permanente**Modalidad** Presencial**Turno** Diurno**Jornada** Tiempo Completo**Estudios** Carrera con título profesional**Inglés**Hablado: Avanzado, Escrito: Avanzado**Disponibilidad p.viajar** Si

📌 Digital Connectivity Engineer2) (Tijuana)
🏢 Turbo Tecnología De Reparaciones, S. A. De C. V.
📍 Tijuana