Descripción y detalle de las actividadesThis position serves as the primary Account Management representative, responsible for handling all customer inquiries and concerns while maintaining a high level of customer satisfaction.The Account Administrator - Mexico oversees all interactions with customers, sales representatives, and distributors, ensuring efficient order processing, timely communication, and effective issue resolution.Experiência y requisitos**Key Responsibilities**:- Perform diversified duties designed to promote sales by providing efficient and effective customer service, fostering a positive company image, and generating external interest in the organization.
- Provide quotations, pricing, and delivery information to customers, distributors, and manufacturer representatives.
- Prepare and send customer communications, including letters, quotations, and memorandums as required.
- Expedite orders through Production Planning and follow up on order acknowledgments and shipping dates.
- Proactively communicate any potential delays or issues to customers.
- Issue and maintain RMAs (Return Material Authorizations) and coordinate quality-related issues with internal departments.
- Provide timely updates to customers, representatives,



and distributors regarding order status and quality concerns.
- Communicate relevant information, issues, and concerns to the Account Management Manager, upper management, and key stakeholders to ensure proper awareness and resolution.
- Support global activities within the Account Management department.
- Maintain accurate records and prepare and submit required reports.
- Ensure the work area is maintained in a safe, clean, and organized condition.
- Comply with all company policies, procedures, and regulations.
- Perform additional duties, projects, and assignments as required or directed by the supervisor- Ventajas- Beneficios de acuerdo a la LFT- Seguro de vida- Fondo de ahorro- Seguro de gastos médicos- Transporte- Servicios medicos en planta- Comedor- Asuetos adicionales- Pastel de cumpleaños**Número de vacantes** 1**Área** Atención a Clientes/Call Center/Telemarketing**Contrato** Permanente**Modalidad** Presencial**Turno** Diurno**Jornada** Tiempo Completo**Horario**- Tiempo completo- Lunes a viernes**Estudios** Carrera con título profesional**Inglés**Hablado: Avanzado, Escrito: Avanzado**Disponibilidad p.viajar** Si

📌 Administrador De Cuenta/Account Administrator (Mexicali)
🏢 Coto Technology de C.V.
📍 Mexicali