**Key Responsibilities**:- Provide accurate and timely solutions to customer inquiries, complaints, and requests.
- Escalate incidents to specialized areas when necessary.
- Maintain updated records of customer interactions in the CRM system.
- Meet performance metrics (call handling time, quality assurance, customer satisfaction, etc.).
- Follow company protocols and customer service policies.
**Requirements**:- **Advanced English (spoken and written, B2+/C1 or higher).
**:- Previous experience in call center or customer service (preferred).
- Basic/intermediate knowledge of MS Office and CRM systems.
- Strong communication skills, active listening, and empathy.
- Availability to work in rotating shifts (depending on operations).
- Education: High school diploma or technical/college degree (preferred).
**Core Competencies**:- Customer orientation.
- Problem-solving skills.
- Ability to work under pressure.
- Adaptability and quick learning.
- Teamwork.Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSueldo: $13,****** al mesBeneficios:- Confiable de gastos médicos mayores- Vales de despensaIdioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial

📌 Call Center Customer Service Representative (Advanced English) (Ciudad López Mateos)
🏢 Experience It
📍 Ciudad López Mateos