Job SummaryLooking for a role that challenges you while making an impact on products people use every day?IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.Health & biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.Where You'll Make a DifferenceReceive and process customer orders, ensuring accuracy, completeness, and timely executionManage customer inquiries and complaints, providing effective and professional resolutionsMaintain ongoing relationships with assigned customers and internal sales teamsAct as a key communication bridge between customers, sales, and operationsMonitor order status and proactively address potential issues or delaysApply knowledge of product portfolio, availability, and logistics constraints to support decision-makingEnsure compliance with internal processes, service levels, and customer expectationsSupport continuous improvement initiatives to enhance service efficiency and customer satisfactionWhat Makes You the Right FitPrevious experience in Customer Service,



Order Management or Supply Chain rolesStrong communication skills with the ability to manage internal and external stakeholdersHigh level of attention to detail and problem-solving capabilitiesAbility to prioritize tasks and manage multiple requests simultaneouslyCustomer-oriented mindset with strong interpersonal skillsAnalytical thinking and sound judgment in handling complex situationsProficiency in ERP systems (e.G., SAP) and Microsoft Office toolsHow Would You Stand OutExperience working in a multinational or shared service environmentKnowledge of flavors, fragrances, food ingredients, or related industriesFamiliarity with order-to-cash processesAdvanced Excel or data analysis skillsWhy Choose Us?Be part of a global leader in taste, scent and nutritionWork in a collaborative and multicultural environmentOpportunities for professional development and growthInclusive workplace where diversity is valued and respectedWe are a general leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.Visit IFF.Com/careers/workplace-diversity-and-inclusion to learn more#J-18808-Ljbffr

📌 Team Lead, Customer Service (Ciudad de México)
🏢 Iff
📍 Ciudad de México