Job SummaryAs we expand our Analytics team, we are looking for a dynamic Jr Analytics Consultant with expertise in SAP BI, Power BI, Tableau, and other leading BI tools.
This role is focused on providing first level support, ensuring the reliability, security, and performance of various analytics and business intelligence platforms.If you have at least two years of experience in BI tools such as SAP BW, SAP BW/4HANA, SAP Analytics Cloud (SAC), Power BI, and Tableau, and are excited about working in a diverse analytics environment, this the place for you.Our structured onboarding and training program will equip you with the necessary technical and analytical expertise to excel in a fast-paced and evolving analytics landscape.Job ResponsibilitiesHandle customer requests and incidents related to SAP BI services and Analytics toolsTriage and dispatch tickets to relevant teams, working closely with other 2nd and 3rdlevelSupport teams when needed.Resolve support tickets for assigned services, upscale when necessary, and follow up toensure timely issue resolution.Document and track issue resolutions, contributing to process documentation tosupport continuous improvement.Daily monitoring of SAP systems and Front-end applications to ensure smooth operation and quick identification of potential issues.Taking over development tasks within SAP implementation projectsProfesionnal SkillsExperience as an advanced SAP key-user or experience as junior in SAP BI and Analytics (preferably with modules such as SAP BW, BW/4HANA, SAP Analytics Cloud (SAC), SAP HANA, and SAP Data Services.




Experience with data modeling, reporting, ETL processes, and query design is highly valued.Process chain monitoring and resolutionNice to have – good technical background of SAP BI/BWExperienced in user management, authorization concepts, and administrationBEX query design and reportingAnalytical Thinking: Ability to perform root-cause analysis for efficient issue resolution.Problem Solving: Robust troubleshooting skills and adaptability in a dynamic environment.Very good social skills, well organized and ready to face challengesCollaborative & Independent Work: Ability to work both collaboratively in a team and independently in a fast-paced environment, managing multiple tasks while maintaining high-quality work.Customer Orientation: Strong service mindset, with excellent communication skills for technical and nontechnical audiences.English Proficiency: Fluent spoken and written English required.
*Experience with ServiceNow or other ticketing tool is a plusBenefitsMedical, Dental, and Life Insurance.
Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.PTOsVacation Days.Save on commutePaid office parking.Discount ProgramsMedical-related discounts.Prime locationIn the heart of Puebla, with views of Popocatepetl volcano, restaurants, and amenities close by.Sponsored EventsTeam social events and Christmas Dinner.Sport ActivityJoin your colleagues in various sports activities in the area.Eat & DrinkEnjoy a kitchen stocked with drinks, coffee, and snacks.
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📌 Jr Analytics Consultant (Heroica Puebla de Zaragoza)
🏢 Pellera Technologies Mexico
📍 Heroica Puebla de Zaragoza