On-site position in the City of PueblaVENTES is working with a fast-growing, innovative company revolutionizing inventory management and acquisition in a dynamic industry.
We are expanding our team to include a Contact Center Manager, a key player in ensuring that our organization scales efficiently and our processes run smoothly.Job SummaryThe Contact Center Manager will be responsible for scaling and improving company operations, ensuring that we continue to execute efficiently as we grow.
This role involves driving company goals, improving and maintaining operational systems, and managing team performance to align with business objectives.
The idóneo candidate will have a strong background in operations, process efficiency, and team management within a high-growth technology environment.Key ResponsibilitiesStrategic LeadershipWork closely with leadership to define company objectives, set clear KPIs, and ensure follow-through on key initiativesProvide strategic insights and adjustments to keep the company on trackLead efforts to optimize company resources, support staffing decisions, and improve internal infrastructure to sustain business expansionOperations ManagementManage on-site operational frameworks that allow the company to function effectivelyDevelop and enhance systems, workflows, and processes that support scalable growth and operational efficiencyIdentify bottlenecks and implement solutions to improve performanceMaintain tools and processes to ensure execution alignmentTeam Leadership & DevelopmentOversee staff performance and track productivity metricsCollaborate with leaders to ensure employees are aligned with company goalsSupport professional development and engagement initiativesCoordinate with remote teams and external partners to ensure smooth operationsRisk & ComplianceIdentify operational risks and implement mitigation strategies to ensure business continuityMaintain awareness of compliance requirements and support development of internal controlsUphold company standards and minimize operational exposureRequired QualificationsEducation & ExperienceBachelor's degree or higherProven experience managing teams or small businesses with at least 10 employeesPreferably in start-up or ecommerce environmentExperience working with remote virtual teams preferredLeadership & StrategyStrong leadership skills with ability to drive initiatives from start to finishExperience managing people and leading operational improvementsExperience executing company goals, tracking KPIs, and refining strategies for continuous improvementStrong knowledge of business operations, process development, and scaling strategiesCore CompetenciesAbility to prioritize and perform effectively in fast-evolving, dynamic environments with quick decision-makingExceptional organizational skills and meticulous attention to detail in high-pressure settingsComfortable utilizing technology to track performance and optimize operationsLanguage RequirementsFluent in Spanish requiredBilingual candidates with English proficiency requiredPreferred QualificationsTechnical SkillsExperience with business intelligence or data visualization platforms (Power BI, Tableau, Looker)Familiarity with automation and integration tools (Zapier or similar platforms)Additional ExperienceInternational operations exposure supporting multiple countries or regionsExperience with logistics, compliance, or cultural adaptability across diverse marketsAdditional RequirementsBefore receiving a job offer, candidates will complete a cognitive aptitude test and personality profile.Ability to be on site at Lomas de Angelopolis 2 in Puebla CityMONDAY - SATURDAY 48 HR WORK SCHEDULE#J-*****-Ljbffr

📌 Call Center Manager (Heroica Puebla de Zaragoza)
🏢 Ventes Recruiting
📍 Heroica Puebla de Zaragoza