ResponsibilitiesRegional Service Planning & OperationsDevelop and implement regional service strategies, plans and operational objectives;Coordinate the allocation of service engineers and other service resources to ensure efficient service delivery;Monitor service execution and operational quality, continuously optimize service processes, and improve service efficiency and customer satisfaction.Sales & Service Activity SupportSupport the Flight Team Leader or regional dealers in planning and implementing sales, marketing and customer service activities;Coordinate required resources and provide technical support throughout the activities to ensure smooth execution.Service Team Development & TrainingBuild, develop and manage the local service team to establish a capable and sustainable service organization;Organize technical training and knowledge transfer to improve the effectiveness of technical capability development;Develop service engineers' repair, troubleshooting and technical service capabilities, as well as their overall professional competence.Manage, supervise and evaluate regional service engineers;Assign and coordinate service engineers according to business requirements,



customer needs and service priorities;Spare Parts Management & Network DevelopmentEstablish and continuously improve regional spare parts management processes and service support mechanisms;Support the development of spare parts sales outlets and service networks according to regional market and customer requirements;Improve spare parts availability and overall service support capability.Service Documentation & Data ManagementEstablish and maintain complete regional service records and documentation;Ensure service reports, maintenance records, customer feedback and technical documentation are properly recorded and maintained;Utilize service data to support service quality analysis and continuous improvement.Product & Service Quality ImprovementDrive continuous improvement in regional product and service quality;Collect and analyze customer feedback and product quality issues, and coordinate cross-functional teams to ensure timely issue resolution and closure;Identify recurring service issues and best practices and promote improvements to service standards, technical capabilities and processes.Integrate regional technical, personnel, spare parts and other service resources to improve resource utilization;Continuously optimize the regional service system and capabilities to support the sustainable development of the service organization and improve customer satisfaction.QualificationsAssociate's degree or equivalent experience5+ years' of experience in similar positions.Excellent written and verbal communication skills in EnglishLive in Guadalajara.Ofrecemos:
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📌 Service Manager In Guadalajara
🏢 Zoomlion México
📍 Guadalajara