This role is office-based in Mexico.
The role requires professional fluency in English (spoken and written).
Under the minimal supervision of the PRCM Operations Supervisor or PRCM Operations Manager and through collaboration with fellow team members, the Conversion Representative facilitates resolving Unapplied Cash Category 1 (UAC Cat 1) through the conversion of paper remittance advice to electronic remittance advice, setting up secure transmission connections with carriers, and establishing working relationships with Pharmacy Benefit Managers and insurance carriers.Major Responsibilities/Essential FunctionsFacilitate the conversion from paper remittance advice to electronic remittance advice.
Electronic remittance conversion is key as it reduces manual efforts of managing paper remittance.
(70%)Analyze client/carrier trends to identify conversion opportunitiesCreate and maintain conversion tracking logs for all assigned clientsParticipates in Onboarding meetings with clientsResponsible for weekly/monthly updates to the Conversion team metricsProfessionally communicate with Pharmacy Benefit Managers and Insurance Carriers to retrieve electronic remittance advices (15%)Establish a working relationship with the client's Pharmacy Benefit Managers and Insurance Carriers.Understand the communications channels within the assigned Pharmacy Benefit Manager and Insurance CarriersMust be able to track requests for the conversion to electronic remittances.Consistently follow-up on electronic conversion requests with carriersCollaborate with other teams key functional teams as necessary (10%)Proactively communicate any known issues to team membersEscalate items as needed to manager for higher level distributionPrioritize conversion requests to meet the demands of a diverse client baseCommunicates with Client Service and Client Operations teams regarding conversion updatesCommunicates with EDI/NOC/SFTP centralization team for electronic communication setups and password resetsPerform special projects and other duties as assigned by management (5%)Follow HIPAA policies and procedures per company guidelinesMinimum RequirementsBachelor's degree (B.A.) from four-year college or university with a major in business administration, accounting, finance, or related field OR four or more years of related work experience and/or training; OR equivalent combination of training and experienceIntermediate-level proficiency using MS Excel and Google WorkspaceAbility to work in fast paced, high capacity work environmentAbility to proceed independently and carry out assignments to completion with minimal instruction.Ability to create documents requiring accuracy and confidential handlingAbility to maintain detailed, accurate records and filesAbility to organize tasks and time to ensure timely completion of all projectsAbility to use good judgment in recognizing scope of authorityAbility to facilitate communications and problem solve
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📌 Representative, Payer Conversions (México)
🏢 INMAR INTELLIGENCE
📍 México