At DYOPATH, we believe that work should be more than just a job - it should be a passion.As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions.Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication.Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.AT DYOPATH, we're thrilled that we've been recognized as a "Great Place to Work" for four consecutive years!
What's the secret to our success?
It's our incredible team.Our culture thrives on collaboration, innovation, and mutual respect.At DYOPATH, we believe:- You deserve to grow and feel empowered in your role.
- A fun, diverse environment allows you to bring your authentic self to work every day.
- Maintaining a healthy work-life balance is essential to our positive culture.We can't wait for you to join us and contribute your creativity, passion, and entrepreneurial spirit at DYOPATH!
We are currently hiring a** remote Service Desk Level 1 Analyst!
****_ What is the location, shift, and pay?
_**- **Remote** from 7:00am - 5:00pm, Monday - Friday- **Pay: 14K pesos monthly (before taxes)****_What will you be doing as a Remote Service Desk Level 1 Analyst:_**- Ensuring excellent service standards and maintaining high customer satisfaction- Performing end-user technical support, troubleshooting, and tuning for end-user hardware and systems,



peripheral hardware (ie, printers/copiers, etc.), and initial triage for client network environments- Using Active Directory administration- Analyzing and recommending alternative solutions to meet the customer needs- Mobile Phone Support**_Qualifications:_**- Advanced English skills - oral and written (C1 level and above)- 1-2 years of experience in a technical support role, preferably in a service desk environment- Strong customer service skills, with the ability to communicate technical information to non-technical users- Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting- Knowledge of ITIL or similar service management frameworks a plus- Ability to work independently and as part of a team, with a focus on delivering exceptional customer service.
- Excellent problem-solving and analytical skills- Ability to manage multiple tasks simultaneously and prioritize workload effectively**_Our comprehensive benefits package:_**- Savings / Monthly 13% cap- Pantry Vouchers 9% deposited every month- Christmas Bonus: 25 days of your daily income- Vacations - 12 days after the first year- Anniversary Bonus - 10 days of base salary- Vacation Premium - 40% first year- Major Medical Insurance covers you and your immediate family- Life Insurance- Quarterly Bonus- Marriage or Bereavement Time off- Maternity/Paternity Time off- Ergonomic Chair- 250 pesos monthly stipend for internet and electricity**Join Our Team!
**:Equal Opportunity Employer

📌 Service Desk Level 1 Analyst (Monterrey)
🏢 Dyopath
📍 Monterrey