PROFILE: HIGH SCHOOL DIPLOMA OR GED.2+ YEARS OF EXPERIENCE IN A CALL CENTER ENVIRONMENT.HIGH PERFORMER WITH PROVEN EXCEPTIONAL QA SCORE IN PREVIOUS CALL CENTER JOBS.CUSTOMER SERVICE ORIENTED.PASSIONATE ABOUT PROVIDING OUTSTANDING CUSTOMER SERVICE.COMFORTABLE WORKING IN A FAST-PACED ENVIRONMENT.BILINGUAL ENGLISH / SPANISH, REQUIRED.ACTIVITIES:- TAKE INBOUND CALLS FROM OUR CUSTOMERS RELATED TO DIFFERENT CUSTOMER SERVICE SITUATIONS.
- TAKE PAYMENTS AND KNOW HOW TO GUIDE CUSTOMERS TO MAKE PAYMENTS ON THEIR OWN.
- KNOW HOW TO READ LOAN BALANCES AND MAKE PAYMENT ADJUSTMENTS- COMMITMENT TO FIRST CALL RESOLUTION, WITH A SENSE OF URGENCY AND MAXIMUM PROFESSIONALISM.MINIMIZING THE TRANSFERRING OF PHONE CALLS FROM ONE DEPARTMENT TO ANOTHER.
- ENSURES DELIVERY OF EXCELLENT CUSTOMER SERVICE THROUGH FAST AND ACCURATE PROCESSING OF CALLS, COMMUNICATION, AND COORDINATING WITH OTHER DEPARTMENTS TO RESOLVE INQUIRIES.
- ANSWER INSURANCE-RELATED QUESTIONS INCLUDING CLAIMS STATUS,



AND BASIC CLAIMS INFORMATION.SCHEDULETRAINING SCHEDULE (2 WEEKS): MONDAY TO FRIDAY 8:00 TO 17:00MONDAY, FRIDAY AND SATURDAY 8:00 TO 18:00 AND TUESDAYS AND THURSDAYS 8:00 TO 17:00 | (SUNDAY + 1 WEEK DAY OFF)(2 BREAKS OF 15 MINUTES AND LUNCH TIME 1 HOUR)SALARY AND BENEFITS:$16,500 MONTHLY BASE SALARY$****** DAILY BASE SALARY$3,****** WEEKLY BASE SALARY (3,200 NET WEEKLY)BONUS: UP TO 4,500 MONTHLY (BASED ON METRICS/OBJECTIVES) + (2% SAVINGS FUND, 1,400 FOOD STAMPS, 20-DAY CHRISTMAS BONUS)Tipo de puesto: Tiempo completoSueldo: $16,****** al mesBeneficios:- Estacionamiento de la empresa- Estacionamiento gratuito- Programa de referidos- Servicio de comedorPago complementario:- Bono de productividad- Bono mensualTipo de jornada:- Diurno- Incluye fines de semana- Turno de 8 horas- Turno matutinoIdioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial

📌 Customer Service Agent (Zapopan)
🏢 Intugo
📍 Zapopan