We listen, and we don't judge.If you live by these words, you'll be perfect as our Customer Support Specialist.Okay, maybe you judge a little.As long as you can keep it confidential, you'll fit right in!
In this role, you'll be the first point of contact for our customers.But you're not just answering calls; you're streamlining connections.Think of it as being the Monica Geller of our friend group but in a customer service setting.
**How You Spend Your Eight Hours**- **Keep us organized.
** Accurately input all incoming leads into the company's software for effective tracking, reporting, and follow-up.
- **Focus on customer experience.
** Reach out to residential customers upon job completion to confirm satisfaction, encourage positive Google reviews, and gather valuable feedback.
- **Resolve issues proactively.
** Collaborate with the general manager to address any complaints or negative feedback, ensuring a swift and professional resolution.
- **Support marketing initiatives.
** Assist the marketing coordinator with various projects to enhance brand visibility and company growth as needed.
**What You Must Possess**- Fluency in English and Spanish, both spoken and written- Friendliness and professionalism- Ability to handle customer needs effectively- Ability to use Microsoft Outlook,



data entry software, and CRM software- Ability to manage time, prioritize tasks, and stay on top of details- Proactive attitude in resolving issues and finding positive outcomes- Dedication to delivering great service and building strong relationships- Willingness to collaborate and support colleagues across departments**What You Shall Receive**- HMO coverage starts on Day 1, including free coverage for two dependents upon regularization- VL/SL credits upon regularization- Friendly and supportive work culture- Non-taxable allowances- Pay increases, performance bonuses, birthday gifts, and many more**What You Should Consider**- Full-time position- Monday to Friday, night shift- Hybrid work setup with on-site training**Why Join Our Company**You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with.According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management.Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

📌 Bpo - Customer Support Specialist (Xico)
🏢 Unity Communications
📍 Xico