**Job Summary/Overview**:**Position Overview**: We are seeking a Customer Project Specialist at our Monterrey, NL facility who would be responsible for managing customer orders through our factory/cross functional processes, date management, on time delivery and all customer communications.Ensure commercial activities align with factory and corporate commercial policies and SOPs/procedures.
**Essential Duties and Responsibilities**:- Review orders, ensure documentation is complete (i.e. Pricing, drawings, customer expectations, non-standard or unusual items) and are identified.Resolve any conflicts within the operations team (planning, engineering & production) and customer support.
- Review open orders and proactivity communicate status updates for all products lines with in the plant.
- Manage orders through the engineering approval process while managing customer expectations of timing and capturing change orders.
- Drive releases for manufacturing from our field teams through the engineering release process, master scheduling, date management and communication to customers.Including customer contractual obligations.
- Ensure all pricing activities are in line with quotation/change orders and document in internal systems.




- Coordinate with production and shipping on customer shipping requirements.
- Ensure resolution of all customer issues for the duration of the project.
**Knowledge, Skills, Competencies, and Abilities**:- Self-starter who will be required to work independently- Proficient with MS office, Teams, Excel- Six Sigma (Yellow or Green Belt) or Lean Certification desired- Three years' experience working in an ISO**** QMS compliant environment desired- Experience working within a manufacturing facility preferred- Experience working with MRP system- Basic understanding of project management processes- Effective use of data to drive effective improvement activities- Knowledge and/or use of project management software preferred**Required Qualifications**:- Associate's degree (A.A.) or equivalent from two-year college or technical school; Bachelor's degree strongly preferred- 3+ years of customer service experience required, experience in a manufacturing environment is strongly preferred- SAP in SD preferred- Equivalent combination of experience and education may be considered- 1+ years of experience in project management or data analysis preferred- Ability to travel domestically for training

📌 Specialist, Customer Project (Ciudad Apodaca)
🏢 Columbus McKinnon
📍 Ciudad Apodaca