The SunCare Broker Support Agent provides frontline operational support to SunCare agents by managing all inbound communications to the Broker Support department.This role serves as a central point of contact for agent inquiries, onboarding assistance, system navigation, and coordination with internal teams, including Commissions.
**Requirements**:- 1 year of previous experience in a call center.
- Advanced English level.
- MS Office: Word, Excel, Power Point.
- Ability to navigate multiple web‐based systems.
- Insurance knowledge (desirable)**Responsibilities**:Inbound Phone Support- Answer and manage all inbound phone calls to the Broker Support department- Provide first-level support to agents related to:- General operational and process questions- Agent onboarding status and next steps- Platform navigation (including e123)- Issue triage and routing to appropriate internal teams- Maintain professional, courteous, and solution-focused communicationmail Support- Provide timely, accurate,



and well-documented responses- Escalate complex issues following defined workflowsAgent Onboarding Assistance- Support agents through the onboarding process by:- Answering onboarding-related questions- Verifying completion of required steps- Guiding agents to the appropriate internal resources- Coordinate onboarding progress with internal teams as needed- Ensure agents receive clear, consistent communication throughout onboardingCommissions Coordination- Serve as a liaison between agents and the Commissions team- Assist with:- Basic commission status inquiries- Routing commission-related questions appropriately- Tracking and documenting commission issues until resolution- Ensure agents are informed of next steps and expected timelinesDocumentation & Systems- Maintain clear case notes and follow-up records- Support operational reporting and visibility through proper documentation**Benefits**- Private Health Insurance.
- Life Insurance.
- Saving Funds and Voluntary Savings Account.
- Profit Sharing (PTU).
- Vacation Days (above law).
- Christmas bonus.
- Vacation premium.

📌 Broker Support Agent (Tijuana)
🏢 Confie
📍 Tijuana