About the Role
As the Team Lead supporting the Latin America Business Services Treaty team, you will play a critical leadership role in driving operational excellence, developing talent, and supporting business objectives across the Americas region. You will be responsible for managing day-to-day operations, fostering employee engagement, maintaining strong governance and controls, and leading your team through change in a fast-paced hybrid work environment.
Team Leads exemplify our organizational values by leading from the front, fostering a positive and inclusive workplace culture, and championing Treaty business priorities.
As an Operations Team Lead, you will
:
Guide, mentor, and develop team members.
Translate strategic objectives into effective operational execution.
Drive continuous improvement through data, analytics, and performance insights.
Lead change and transformation initiatives.
Collaborate with regional and global partners to align operating models and best practices.
Operational Leadership
Own and maintain a comprehensive understanding of your team's business portfolio, processes, and priorities.
Ensure strong execution of core Treaty operational processes across the deal lifecycle, with a focus on quality, controls, and compliance
Ensure consistent execution of integral standards, processes, and roles across markets and lines of business.
Proactively prepare the team for peak renewal periods and changing market demands through effective demand and capacity planning.
Drive operational excellence through process improvement initiatives and strategic projects.
Risk, Governance & Controls
Maintain awareness of operational risks, RCSA controls, audit requirements, open issues, events, and remediation activities.
Promote a strong risk and control environment.
Stakeholder Management




Build and maintain strong relationships with internal and external stakeholders.
Represent the team in leadership visits, town halls, regional calls, and business engagement activities.
People Leadership
Motivate, coach, and develop a high-performing team.
Provide ongoing coaching, documented feedback, performance management, succession planning, and career development support.
About the Team
This team will sit within the Business Operations Latin America department in the Property & Casualty (P&C;) Reinsurance division.
You'll be joining a collaborative, high-ownership team that values strong partnerships, clear accountability, and a continuous-improvement mindset. We work end-to-end across functions and locations, bringing structure, curiosity, and a practical focus on simplifying processes and delivering great service to our stakeholders.
About You
You hold a
strategic, solution-focused mindset
with strong analytical and problem-solving abilities! Your exceptional communication skills enable
successful stakeholder management
and employee engagement.
Must Have
:
Proven leadership experience within operations.
Demonstrated ability to drive results and lead through change.
Strong understanding of operational controls, risk management, governance processes, and KPI management.
Experience providing coaching, performance feedback, talent development, and employee engagement leadership.
College degree.
English proficiency required; Portuguese is a plus.
Nice to Have Experience In
:
Reinsurance, insurance, claims, or client-facing operations environments.
Leading cross-functional or geographically dispersed teams.
Supporting recruitment, onboarding, workforce planning, and succession planning.
Leading employee engagement initiatives or organizational change programs.

📌 Business Services Team Lead (Xico)
🏢 Swiss Re
📍 Xico