SUMMARY
ROHM Semiconductor USA, LLChasan immediateopening for a motivated, detailed Customer Service Representative to become part of our Customer Service Sales Support team. We are seeking individuals with entry to junior level experience who enjoy working in a fast-paced environment. The office location is in Guadalajara, MX. Hybrid work schedule. The qualified Customer Service representative will be responsible for performing routine administrative and sales support duties including process orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction. Interface with internal and external customers effectively and timely for the delivery of pre-and post-sales activities to maintain positive customer relations. Familiarity with standard concepts, practices, and procedures within the industry. Relies on instruction and pre-established guidelines to plan and accomplish goals.
DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
Performadministrative sales support tasks for outside/field sales, CS members, reps, accounting and other end users
Data entry of customer orders
Respond to customers regarding product orders
Manage order information for customers (cross-references, stock availability, expediting orders, delivery dates, product specs, and pricing); modify orders per customer requests
Prepare quotes on orders for Outside Sales
Communicate professionally and effectively with customers, outside sales, and other internal users by phone, email, and/or in person; (may include ROHM Japan counterparts)




Learn key features and benefits of ROHM products and service offerings to provide the appropriate product/service in a particular market or end user type
Participate in departmental meetings; learn about current policies, trends and technologies in the industry
Give feedback on processes and communicate insights based on customer behavior
Perform other duties as may be assigned
QUALIFICATIONS
Education/Training and Experience:
Ideally 1-3 years' experience of performing customer service or related administrative sales support functions is required, preferably in a semiconductor, electronics or high-tech industry.
Minimum of HS degree or equivalent is required. Preferably 2 years' post-secondary education or training; or recent college graduate with a bachelors degree in business or office administration, or an equivalent combination of education/training and experience.
Database management and Microsoft Office Suite (Outlook, Word, and Excel at intermediate level is required), Internet and custom and other computerized-systems (testing may be given).
Detail-oriented and results-driven skills
Demonstrate professional business acumen
Strong communication abilities - oral, written, and listening
Possess effective organizational and negotiation skills
Bilingual skills are a plus - Japanese, Spanish, Mandarin or Chinese; Japanese especially desired/beneficial
BACKGROUND AND KNOWLEDGE OF:




Office/Business administration
Order management and sales concepts
Procurement, logistics, materials planning, inventory management and shipping/receivingconcepts
Common and industry computer software applications
ABILITIES/ATTITUDES:
Coordinate efforts of several individuals to achieve a work goal
Recognize and respond successfully to problem situations
Display good interpersonal skills and maintain smooth working relations with people inside/outside the department
Complete assigned tasks within specified time limits
Some/light travel as required
Diligent customer follow-up
Understand job procedures, equipment and methods, responsibilities and scope of duties
Demonstrate a consistent, dependable work effort, and a positive work attitude
Work closely in a team environment and work independently with general supervision
Display initiative, motivation and use of good judgment
OTHER SKILLS REQUIRED:
Time Management, Critical Analysis, Problem-solving, Computerized Systems, Organizational, Communication, Negotiation, Interpersonal, Attention to Detail, Ability to work in diverse and fast-paced environments or adaptable to changing directions, Ability to conduct presentations, Business Acumen
WORK CONDITIONS/PHYSICAL REQUIREMENTS:
Office environment, driving vehicle, airline flights, lift, stand, sit, bend, reach, pull, repetitive motion
ROHM offers a competitive salary and benefits package. Job Code and salary requirements should be submitted for full consideration. Upon request, reasonable accommodation will be provided to applicants and employees with qualifying disabilities.
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