Position Summary
We are seeking a friendly, professional, and customer-focused
Bilingual Customer Service Representative
to assist customers with questions, requests, account issues, and general support. The idóneo candidate is fluent in
English and Spanish
, communicates clearly, and is comfortable working in a fast-paced environment.
The successful candidate must be flexible and
available to work weekends as needed
, including Saturday and/or Sunday shifts.
Key Responsibilities
Provide professional and courteous customer service in both
English and Spanish
.
Respond to customer inquiries by phone, email, chat, or other communication channels.
Assist customers with orders, accounts, billing questions, service issues, and general requests.
Resolve customer concerns efficiently while maintaining a positive customer experience.
Accurately document customer interactions, requests, and resolutions in company systems.
Escalate complex issues to the appropriate department or supervisor.
Follow established customer service policies, procedures, and quality standards.
Maintain accurate customer information and protect confidential data.
Follow up with customers when necessary to ensure issues are fully resolved.
Meet established performance, quality, attendance, and customer satisfaction goals.
Work collaboratively with other departments to resolve customer issues.
Maintain a professional and positive attitude when handling challenging situations.
Qualifications
Fluent in
English and Spanish
, both written and verbal.
Previous customer service, call center, retail, hospitality, administrative, or related experience preferred.
Excellent verbal and written communication skills.
Strong listening,



problem-solving, and conflict-resolution abilities.
Comfortable working with computers, email, chat platforms, and customer management systems.
Strong attention to detail and organizational skills.
Ability to multitask and prioritize work in a fast-paced environment.
Professional, dependable, and customer-focused attitude.
Ability to work independently and as part of a team.
Schedule Requirements
Weekend availability is required or strongly preferred.
Must be willing to work
Saturday and/or Sunday shifts
based on business needs.
Schedule may include evenings, holidays, or other non-standard hours depending on customer service coverage requirements.
Reliable attendance and punctuality are essential.
Preferred Qualifications
1+ year of customer service experience.
Previous experience in a bilingual customer service or call center environment.
Experience with CRM, ticketing, or customer support software.
Experience handling high-volume customer inquiries.
Experience working with Spanish-speaking customers in a professional setting.
Key Competencies
Bilingual communication
Customer service
Active listening
Problem solving
Conflict resolution
Professionalism
Patience and empathy
Attention to detail
Time management
Teamwork
Adaptability
What We Offer
Competitive compensation
Opportunities for professional growth
Training and development
Supportive team environment
Opportunities for additional hours based on business needs
Comprehensive benefits package, if applicable
Equal Opportunity Employer:
We are committed to providing equal employment opportunities to all qualified applicants and maintaining a workplace free from discrimination and harassment.

📌 Customer Service Representative (Bilingual) (México)
🏢 The Archetype Strategy
📍 México