Job TitleRetail Service Agent (Full Time)
LocationAv.
López Mateos Norte No. 339 Ladrón Guevara ***** Guadalajara, Mexico
General Job DescriptionResponsible for front‐line administrative tasks and coordination of operation, including data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service.
Majority of time is spent on office‐based activities.
ResponsibilitiesAdvise and offer Fed Ex products and services to customers to achieve sales objectives.
Perform over‐the‐counter customer service, administrative and clerical duties with direct and indirect customer interface.
Assist customers by tracing packages, answering questions regarding Fed Ex products and services, and providing over‐the‐counter and telephone service.
Check packages to ensure proper labeling, legality of content, weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment, and compliance with customs documentation.
Collaborate with fulfillment of budget, income/expenses, and support optimization of profitability of branches.
Open and close the branch, maintain work area cleanliness, and check furniture and supplies.
Recognize new customers or additional business opportunities, open new accounts, obtain additional shipments, and submit sales leads.
Ensure excellent customer experience by developing and providing adequate solutions to customer problems.




Follow commercial and administrative processes and communicate with involved areas.
Safeguard company values and avoid deviations, missing, and mishandling of valuable items.
Request necessary supplies to carry out daily documentation and packaging of shipments.
Minimum Requirements – EducationHigh School degree or equivalent.
Minimum Requirements – ExperienceMinimum of 2 years experience in customer service focused on sales.
Knowledge in the management of cash and other values.
Previous experience in a Fed Ex SCS Warehouse with good knowledge of the operation and its key customers.
Minimum Requirements – SkillsAbility to lift 75 lbs/34 kg and maneuver packages weighing up to 150 lbs/68 kg with appropriate equipment.
Accuracy & Attention to Detail.
Planning & Organizing Skills.
Interpersonal Skills.
Problem Solving Skills.
Ability to determine and coordinate sequences of tasks for self and others.
Good interpretation skills with experience translating customer‐specific instructions into vigente requirements.
Technical skills using scanner, printer, intranet, etc., with ability to perform basic maintenance tasks.
General office skills including typing, filing, and computer literacy.
Good communication and human relations skills.
Clear and articulate speaking voice.
Clean cut and neat appearance.
Physical RequirementsAbility to lift 75 lbs/34 kg and maneuver packages up to 150 lbs/68 kg.
Language RequirementProficiency in English.

📌 Lm051: Retail Service Agent (Nezahualcóyotl)
🏢 Fedex Express México
📍 Nezahualcóyotl