- full-time
- service region: mexico

company description

we are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

job description

this role focuses on reliable day-to-day operations (provisioning, patching, monitoring, backup/restore, security remediation, and incident response) and will also contribute to smaller initiatives and lifecycle improvements in partnership with other infrastructure and security teams.

- administer windows server and (where applicable) linux server environments, including build, configuration, patching, upgrades, and troubleshooting.
- provision, monitor, and manage azure infrastructure and services used to host server workloads, with emphasis on operational stability, availability, and cost-consciousness.
- support azure paas components that underpin server workloads (e.g., managed databases and platform services) as applicable to the environment.
- operate and support hybrid connectivity and dependencies (e.g., identity, dns, networking, and legacy/on-prem virtualization).
- maintain working knowledge of on-prem virtualization (vmware and/or hyper-v) for a smaller portion of the environment.
- serve as an escalation point for complex server and infrastructure incidents; perform root-cause analysis and drive corrective/preventive actions.




- identify, prioritize, and remediate security vulnerabilities for windows/linux servers and associated infrastructure in collaboration with security and site teams.
- document risk, remediation approach, and dates/ownership for remediation when actions depend on external entities.
- maintain and improve monitoring, backup/restore processes, and performance tuning; validate recoverability through periodic restore testing.
- automate routine tasks and operational workflows using powershell and command-line tooling; contribute to runbooks and operational documentation.
- follow itil-aligned incident, problem, change, and request processes; keep tickets, documentation, and diagrams current.
- coordinate with internal infrastructure teams (network, security, application, end-user services) and vendors to deliver deployments, upgrades, and troubleshooting.
- support and/or run smaller projects and lifecycle initiatives such as site changes, cloud provisioning, new application deployments or upgrades, and standardization of server builds/configurations.

professional certifications (nice to have)

- microsoft windows server hybrid administrator associate (az-800/az-801) or equivalent windows server experience.
- microsoft azure security engineer (az-500) or equivalent security/vulnerability management experience.
- vmware certified professional (vcp) helpful for hybrid/on-prem support, but not required.

qualifications

must have skills: network (strong), microsoft active directory, security logging & analytics, vmware, azure & windows administrator.

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📌 Associate principal engineer - infraops active directory (México)
🏢 Nagarro
📍 México