description
lead the execution of the learning & development strategy for the mexico sub-region, within the strategic framework defined by leadership. Own program delivery, team management, and the measurement of training impact on operational results.
description
lead the execution of the learning & development strategy for the mexico sub-region, within the strategic framework defined by leadership. Own program delivery, team management, and the measurement of training impact on operational results.
key job responsibilities
- owns strategy execution within a defined framework.
- contributes to sub-regional strategic planning and influences their team's roadmap.
- translates operational pain points into learning solutions.
- manages launch readiness for learning regarding new sites/processes and conducts delivery quality audits with associated corrective actions.
- defines and tracks metrics measuring team progress, associate experience, and operational excellence.
- develops mechanisms to report on training effectiveness.
- leads regional and national-scope programs.
- independently manages a team of staff and managers; hires talent; and oversees onboarding, calibration, and high/low-performance management within the region.
- shares responsibility with other regional learning managers for best practices and cross-functional initiatives, and presents decisions and results to leadership up to three levels above.
basic qualifications
- bachelor's degree in operations, supply chain management, engineering, or another technical field
- experience working with cross-functional teams
- experience defining and implementing process improvement initiatives using data and metrics
- speak, write, and read fluently in english
- experience building and managing teams
- experience in a high volume, high production operations environment
- experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience performing ad hoc analysis using advanced excel
- knowledge of general ai tools
- experience with learning management systems (lms)
- degree in a related field (educational psychology, business administration, education, psychology, data science, or training-related)
preferred qualifications
- experience focused on adult learning theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering soft skills, technology skills and/or technical or other systems training
- experience with creating & improving a variety of processes across product types & teams
- experience with explainable machine learning and artificial intelligence methodologies and tools
- mba and l&d; certifications.
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company
servicios comerciales amazon mexico s. de r.l. de c.v.
job id: a
#j-18808-ljbffr
📌 Learning manager utr (México)
🏢 Amazon
📍 México